Payment Options

RTGS/NEFT Process

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Money Back Process

Initiation and Verification: The process begins when a customer requests a refund for a product or service. This request can come through various channels such as email, phone, or a dedicated refund portal on the company's website. Upon receiving the request, the customer service team verifies the eligibility of the refund based on the company's refund policy. This may include checking criteria such as the time since purchase, condition of the product, and reason for the refund.

Processing the Refund: Once the refund request is approved, the next step is to process the refund. This involves issuing the refund to the customer's original payment method, such as a credit card, bank account, or digital wallet. Depending on the payment provider and financial institution involved, the refund may take some time to reflect in the customer's account. The customer service team notifies the customer once the refund is processed, providing any necessary documentation or confirmation.

Follow-up and Closure: After processing the refund, it's essential to follow up with the customer to ensure satisfaction and resolve any remaining concerns. This may include sending a confirmation email, conducting a satisfaction survey, or addressing any additional questions or feedback the customer may have. Finally, the refund process is closed, and relevant records are updated to reflect the transaction's completion. Keeping accurate records of refunds is crucial for financial reconciliation and customer service purposes.