The agreements behind your service
Plain-language terms for accounts, billing, acceptable use, our guarantee and your rights. Last updated November 2026.
1. Services
52 Hosting Co. ("52Hosting", "we", "us") provides domain registration, web hosting, email, security and related products. The features and limits of your plan are described at purchase and in your client area.
2. Accounts and eligibility
You are responsible for the accuracy of your account information and for keeping your login credentials secure. You must be able to form a binding contract to use our services, and you are responsible for activity under your account.
3. Acceptable use
You agree not to use our services to host or send unlawful, infringing, malicious or abusive content, including malware and spam. We may suspend or end services that break this policy. To report abuse, contact us.
4. Billing and renewals
Services are billed on the cycle shown at purchase and renew automatically unless cancelled before the renewal date. Domain registrations follow registry pricing and policies. Prices may change, and we give notice where required. See Payment Options for the ways you can pay.
5. 30-day money-back guarantee
Eligible hosting services are covered by a 30-day money-back guarantee. Here is how it works:
- If you run into a problem, contact our support team first so we can help.
- Our team must have tried to resolve the issue and worked through the available troubleshooting steps before a refund is evaluated.
- Within the 30 days, please allow us two attempts to resolve the problem.
- If we cannot resolve it, we evaluate the refund request for your eligible hosting service.
Domain registrations, SSL certificates and third-party licenses are non-refundable once provisioned. See your product details for specifics.
6. Uptime and support
We provide a 99% uptime guarantee on eligible hosting plans and 24x7 support. Service-level remedies, where applicable, are described in your plan documentation.
7. Your content and backups
You keep ownership of the content you host with us. While we offer backup options, you are responsible for keeping your own backups of critical data.
8. Limitation of liability
To the maximum extent permitted by law, 52Hosting is not liable for indirect, incidental or consequential damages. Our total liability is limited to the amount you paid for the affected service in the preceding period.
9. Changes to these terms
We may update these agreements from time to time. Continued use of our services after changes take effect means you accept the updated terms.
10. Contact
Questions about these agreements? Call 833.353.5550 or contact our team.